Wells Fargo Drive-Up Bank

Reviews

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  My team and I have been working with Wells Fargo since I began working with my current company. By reputation I have heard many negative comments about customer service and the amount of time it takes to complete a transaction. I have to agree, today 4/6/2017 I had a horrible experience with Nathan Martinez the Service Manager. In his defense he is well spoken and appears to be very confident in his team. This would a strength if their customers agreed with him. They are 0/6 over here. I can understand that we could of called a few more times to make a change order. But to ask a customer to come back because you can not admit that you may have missed multiple phone calls is unacceptable. Lying about your customers to save face is also an issue for children not service managers. I hope you learn from this experience and become better. For the time being you are failing Wells Fargo and your team. I was the only person in line lol. If your feelings were hurt for being laughed at don't act like a clown, be the example or find a job that allows you to put yourself before the customer.
  By Derek Brinkley, September 29, 2017

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